WEBSHOP F.A.Q.

The form for the application for a webshop account has been sent but I have not yet received login details?
Thank you for sending us the necessary information! We will create a webshop account for you as soon as possible and send an email within 2 working days with the details to be able to log in to the webshop. Have you not received any data from us after this period? Please contact us.

I’m looking for a product but can’t find it?
The webshop is sorted in order of the catalogue and assortment and price list. The products are each placed under a category or subcategory.
You can also easily look up a product by using the search bar at the top right of the website. Still can’t find the product with this? Then there is a chance that it is no longer in our range. In this case, please contact us to be sure.

When will my order be delivered?
You can select a delivery day yourself in the ordering process. You can place your order until 06:00 in the morning, we will do our best to have the delivery take place on the same working day.

My location is not in the Amsterdam area and I have fixed delivery days. When will I receive my order?
With the option to select a delivery day you can indicate on which day you want the order to be delivered. Always take into account the fixed delivery days that apply to you if you have them. When you select a date that is not a delivery day or where delivery is not possible, the order is automatically moved to the next possible date. You will not receive any additional message from this.

Can I have my order delivered to a different address?
Yes, you can. Please contact us after placing the order to provide the desired delivery address. You can send an email to order@hartdelicious.nl or call 020 659 7278.

Do I have to pay directly when ordering online?
No, you don’t have to. We use the payment term that has already been determined with you. You will receive the invoice from us as usual, after which you transfer it yourself within 14 days by bank or it will be automatically collected from your account.

I just placed my order but forgot to order something. Can I still order extra?
This is certainly possible, but not via the webshop. Please contact us on order@hartdelicious.nl or call us on 020 659 7278 so that we can include the products you want to order in your already placed order.